SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Noah & Nada Pop Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I JUST GOT MY PACKAGE TODAY. ABSOLUTELY LOVE IT!! WILL BE ORDERING AGAIN <33
best i bought online so far
Lo amooo, it's beautifulAn eye that has the brilliants on one side.
Forget to order them with sparkles but I love your work!
Great job. Beautiful and neat. Thanks for the extra badge, very nice! I will order more!
IM SO HAPPY asides from the small scratches(?) and the colour of the picture being slightly darker than how i drew it, it looks nice! i love how my sdv farmer and sebastian look so much, thank you
The keychain is just super! Very satisfied! For a long time I wanted such an obese! On the top of the two sides there was a film, but I took it off, as it itself was in a separate bag. Just super! It is also thin
Are cute, well made and very good! Were very beautiful, I loved!
Everything is amazing! I ordered it as a gift to a friend. I arrived, of course, a month later, but it was me who broke up with the XDD dates
The goods came in 2 months. I am very pleased with the result because I wanted a keychain in this style, but it was not on the office. Game site. P.s thanks to the store for the carabiner that perfectly approached the keychain)))
Awesome ! I really like it. Thank you!
Wonderful. Fast delivery, ingenious somehow. Key chain has a protective film, so don't porysował during transportation. Recommend warmly!
Overall I am very satisfied with the 2 keychains I bought, they were a bit darker in colour than my original drawings but it doesn't matter that much, very good!
The Custom Acrylic Keychain is nice. The store support service was perfect.
Everything is super, stuffed House: D The only thing, the order was delayed, but still came and I'm very happy about it Maybe then I'll order some more
Not bad, old gurus at 55mm high, and as much in width, and Mumei lolka as written 88mm high, but width 30mm
Very satisfied. Recommend this shop.
Probably the lowest price for Custom Acrylic Keychain available in a lovely webstore!
They were beautiful! Excellent quality, printing will not be ruined because it has two acrylic layers that protect it on both sides
I love this person's keychain ❤️ forever ordering. very professional! sweet and knows what they are doing, great customer service.
good quality :) well-made
They are ideal thank you very much for them I will order more!!! At first I thought they were dead and scratched, but it turned out to be a film. I took it off and got delighted. Thank you I regret that I did not order more size :((( It's a couple of weeks, very fast.
wonderful product quality
Actually obsessed and highly recommended!! | Communication with supplier is easy | I drew these bratz badminton dolls of my friends for Christmas gifts
I was very satisfied with the product!, it is as they describe it, the shipping time was faster than I imagined and the quality of the product still amazes me. I'll definitely order back here!✨